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The Human Side of Healthcare

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The editors at Healthcare Adminstration Degree Programs decided to research the topic of:

The Human Side of Health

Healthcare is big business in the U.S. (17.9% of the GDP in 2011). How do hospital personnel retain a human side in the face of changing politics, financial strain and the bureaucratic sytems all hospitals must work within?

More hospitals are adopting "Patient Centered Care"

No More Nurse Ratched

- Nurses say their number 1 reason for their career choice is make a difference and care for patients.
- Ways nurses are trying to make a patient's stay more comfortable
- Care Board: patients write down what's important to them each day they're in the hospital - can include call
- Spending more time with patients
- study of 22,000 nursing hours in 15 states and found that the average time spent at the bedside is between 21 and 31% of the time


- sit down when visiting patients
- patient perceives this as spending more time with them
- studies show patients hit the 'call light' less when physicians sit down to speak to them

Patients' Opinions are being heard

- medical personnel want to know: what does health mean to you?
- quality of life vs health
- definition of 'care' is subjective
- Patient Satisfaction affects HCAHPS scores which affects hospital reimbursement
- HCAHPS (pronounced H-Caps) measures patients' satisfaction.
- under Patient Protection and Accountable Care Act of 2010, CMS collects up to 2% of Hospitals' CMS reimbursement monies (1% in 2013 and 0.25% in 2014 to 2017)
- monies are redistributed back to hospitals according to performance
- 30% of their performance is based on HCAHPS scores
- 70% is based on other factors (ie patient's health and rate of re-admittance to the hospital)

When it comes to Healthcare, perhaps the most important part is CARE.